Customer Operations Manager at Honda Motor Europe

Bring your automotive expertise to Honda Motor Europe in Malmö and develop aftersales performance across the Nordic region

Are you ready to lead and develop aftersales operations across the Nordic region for one of the automotive industry’s most recognised brands? As Customer Operations Manager at Honda Motor Europe Ltd filial in Malmö, you will play a key role in strengthening dealer performance, customer satisfaction and long-term business growth.This senior leadership role combines commercial strategy with hands-on operational responsibility. Working closely with Honda’s authorised dealer network, you will lead and develop the Customer Operations team while helping shape the future of Nordic aftersales. You will join an international organisation with close collaboration, trusted leadership and opportunities to influence both people and business.

Purpose, Offer and Benefits

This is an opportunity for someone who enjoys combining hands-on business involvement with strategic influence and long-term impact.

At Honda, you join a company known for quality, strong relationships and a people-first culture. The Nordic organization combines the professionalism and structure of a global brand with the openness and accessibility of a smaller local office. Ideas are welcomed, collaboration is close and leadership is grounded in openness and trust. You will lead a department that is already highly regarded internally, with strong foundations, engaged colleagues and a genuine willingness to develop further together. The market is evolving quickly, creating exciting opportunities to strengthen dealer partnerships, improve ways of working and shape the future of aftersales operations. In this role, you will have strategic responsibility across the Nordic region and work closely with European leadership teams in an international and highly collaborative environment. Honda offers a flexible hybrid setup that combines office presence, travel and remote work, together with long-term opportunities for international development within the company. You will also join a culture where people are encouraged to contribute ideas, take ownership and make a visible impact on both dealer performance and customer experience.

For the right person, this is not just another automotive leadership role — this is an opportunity to contribute to the future direction of aftersales business in the Nordic market.

Your Responsibilities

• Lead aftersales business performance across the authorised Nordic dealer network
• Define and execute strategies within service, parts and customer retention
• Drive service quality and customer satisfaction together with dealer partners
• Support dealers in improving operational performance and long-term sustainability
• Lead, coach and develop the Customer Operations team
• Collaborate closely with Sales, Network Development and other internal stakeholders
• Translate business plans into clear actions, KPIs and operational priorities
• Monitor budgets, business targets and project delivery
• Strengthen dealer relationships and support network readiness across the region
• Drive engagement, accountability and collaboration across teams and markets

The Bigger Picture

This is a permanent full-time position based in Malmö, within a flexible hybrid setup that combines office presence, travel and remote work. The role includes regular travel across the Nordic markets and Europe, with a strong focus on staying close to dealers, the business and the realities of the market.

You will report to the Head of Aftersales Operations Nordic & Central Europe and lead a department of approximately 9–10 associates across Field Operations, Customer Service and Business Operations. You will work in an international environment with close collaboration across the Nordic and European organization, while remaining closely connected to the dealer network and the people behind the business.

Our Expectations

To succeed in this role, you likely bring:

• Senior experience within automotive aftersales, dealer operations or customer operations
• Strong understanding of dealer business performance and customer experience
• Leadership experience with people development and performance management
• Strong stakeholder management and influencing skills
• Commercial and financial understanding with experience managing budgets and targets
• Experience from automotive OEMs, dealer groups or area management roles
• Fluent English skills, both written and spoken
• A Nordic language is a requirement

You are a leader who creates engagement through presence, communication and clarity. People around you would likely describe you as collaborative, grounded and trustworthy, with a natural ability to bring teams and partners together around common goals. You combine a structured approach with curiosity, adaptability and a genuine interest in developing both people and business.

Most importantly, we believe you are someone who enjoys building long-term relationships, creating momentum in teams and driving improvement in a way that feels both clear and human.

Interested?

The recruitment is administered by TNG Lead, specialists in sustainable recruitment of management and leadership positions. Their unique unbiased recruitment methodology identifies and recruit leaders with the ability to successfully create psychological safe high-performing teams, in a fast changing world.